This document provides solutions to common label printer issues.

Before you start

Please ensure you’ve had confirmation from your Passtab representative that printing is activated on the iPad station you’re attempting to print labels from.
If not, please contact us with the following information:

• The name of the iPad station (found under your logo on the sign in/out home page of that station ie: “Front Desk”)
• What type of person using this iPad you are expecting to have a label printed (ie: visitors only, not staff)
• Which movement should produce a label (ie: sign in or sign out. This is generally “sign in” however in the case of students leaving may mean you require printing to occur for “sign out”)
• Request a check for label printing activated on this station

Once you’ve confirmed printing is activated on the iPad station in question, please work through the troubleshooting options below:

 

Are you using the correct “type” when signing in and expecting a visitor badge

Consider if you’re using a sign in type or Quickpin type that is related to producing a visitor badge. For example, you might be testing if the printer is working by using your own Quickpin. This may be a “staff” Quickpin, which is not designed to produce a visitor badge on sign in. Ensure you are signing in under a “type” that you would expect to result in a visitor badge, such as a visitor or contractor.

 

Wrong roll type

Install an address label

This error will display if you click OK unnecessarily.

For example, if you just replaced the roll, closed the lid and clicked OK.

The OK button does not need to be clicked.

Click the back button to return the screen displaying P01

 

 

 

 

 

 

 

 

 

 

 

The printer must be on the P01 screen to be ready to print.

 

 

 

 

 

 

 

 

 

 

 

 

Error on iPad: Wrong Paper Roll
The iPad is displaying Wrong Paper Roll message

The paper type chosen under Select Paper Type is not matching the type of roll loaded into the printer.

If you are using:

• Passtab White or Yellow Label Roll, it should be selected on 62mm.
• Passtab paper roll (to print non-sticky dockets or passes) it should be selected 54mm
• Non-Passtab branded roll, it may be an “RB” type. You can try choosing “62mmRB”.
  If that does not work, please contact us to order Passtab compatible rolls.

Printer not printing visitor badges

• Initial checks and advice
• Have you previously been printing badges for sign ins?
• Have you requested print activation by the Passtab configurations team?
• Check the power for the unit is plugged in and turned on at the switch on the wall
• Check the power on the printer is on. A green light beside the power button
• Do not turn the printer power off at the wall at any time, it will loose connection to the iPad and you will have to reconnect it.
  If you must turn it off, use the button on the face of the printer

Disconnect then re-connect the Printer to your Passtab iPad App

These are instructions for the Brother 820NWB printer, connected to the Passtab iPad App using Bluetooth.

1. Printer

• Check the following:
• The Bluetooth logo is on.
• There no is WiFi icon showing.
• The printer screen is showing P01
• If this is not showing, click back until the P01 screen appears.

2. iPad

• Tap school logo 10 times, Printer Settings->Forget current printer-> choose yes
• Turn the printer off for 10 seconds and turn back on.
• Get out of Passtab and go to iPad Settings > Bluetooth
• If Printer is connected, press the blue *i* and click forget printer
• Now the printer should show up again in the list, click the printer and it will connect
• Go into Passtab tap school logo 10 times if the white drop down has gone. Printer settings -> click Connect printer, then tap the printer
• Go back, then choose Print test page
• On the printer click on Menu > scroll down to Bluetooth click OK > Then make sure the second option Automatically reconnect is ON
• Now press back all the way back to PO1 screen
• Close the pop up menu on the Passtab iPad App and do a test sign in. Ensure youare signing in as the type of person that would usually get a badge printed.
• If you are still experiencing problems, please contact us

Ordering from Passtab is easy, simply visit out online store to purchase printers, yellow label rolls, white label rolls, paper rolls and a whole lot more!

Click here to visit the online store

Our friendly team is here if you need any assistance, please contact us any time