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Fixing Issues

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FIXING ISSUES 57

Seeing an error message that you're not sure about or having connection issues? These things are easy fixed!

  1. Network Whitelist
  2. Check your iPad’s internet connection
  3. I’ve whitelisted Passtab but still can’t login
  4. Have an internet connection but see an error when attempting to log in to Passtab?
  5. How do I sign out a person who forgot to sign out?
  6. Logged in as front desk and can’t logout?
  7. You can see Anonymous appearing as a station name
  8. Difference between “front desk” and “passtab admin” access logins
  9. Error Message: Camera permissions denied, please enable camera permission before taking a photo”
  10. Error Message: You must first accept the Passtab Terms & Conditions logged in with your Passtab Admin access via your computer
  11. Error Message: CSRF validation failed
  12. Error Message: Wrong username or password
  13. Error Message: This IP address is temporarily blocked
  14. Error Message: Account is temporarily blocked
  15. Error message: The username {name} has not been activated or is blocked.
  16. Error Message: No data to display
  17. Error Message: Quickpin Not Found. Try again or see Admin Desk for help.
  18. Error Message: No Record Found with your details. Try again or see Admin Desk for help
  19. How do I sign in a person who forgot to sign back in when returning?
  20. Error Message: Number in use
  21. Error Message: Number not available
  22. What ports does Passtab use?
  23. Can’t find the Passtab iPad App on the App Store?
  24. Product returns
  25. System Status and Connection Health Check Tool
  26. Printer not showing in passtab via bluetooth
  27. Printer Connection Error: Failed to open stream
  28. Label Printer Issues
  29. iPad log in: Forgot Access Name or Password
  30. Admin log in: Forgot Access Name or Password
  31. There is a grey line/mark on the iPad Screen
  32. Status checker Offline but iPad has internet and Passtab works
  33. Checking your iPad is online when setting up a new Passtab iPad station
  34. Error message: The request timed out
  35. Error message: JSON Could not be serialized
  36. An SSL error has occurred and a secure connection to the server cannot be made. Would you like to connect to server anyway?
  37. Error message: CRSF validation failed
  38. Error message: 503
  39. Passtab iPad not working
  40. iPad keeps going offline (Solution: add to network as a registered device)
  41. RFID/HID reader/scanning not working
  42. Visitor badge label printer problems
  43. Brother label printer warranty
  44. Images/photos not printing on visitor badge
  45. Zscaler / Z Scaler certificate instructions to connect iPad to school network as a white listed device
  46. Error message: The certificate for this server is invalid…
  47. KCFErrorDomainCFNetwork error 310
  48. iPad stuck in guided access
  49. How to check your Passtab App version
  50. Check System Status (iPad Online/Offline)
  51. Account ID cannot be found
  52. Printer not printing visitor badges / Printer not working
  53. Error on iPad: Wrong Paper Roll.
  54. Error on printer: Wrong roll type. Install an address label.
  55. Red Flashing Button on Brother Label Printer
  56. Scanning issue: Not scanning. Only seeing a black screen.
  57. How to refresh the Passtab iPad App
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